These terms and conditions are applied to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). The terms and conditions as set out hereunder constitute the entire agreement between you and NGOC ANH TRADING SERVICE ., JSC . asiatripadvisors.com If you do not read or accept these terms and conditions, do not use this website (the ‘service’). By accessing any part of the asiatripadvisors.com website, you consent to be bound by these terms and conditions.
1. Terms of Use Acceptance
The following terms and conditions (Terms of Use) regulate the access and use of services, information from asiatripadvisors.com. By using any company’s services, you accept, agree to be bound, and comply with the terms of use below. If you disagree with any terms of use, the privacy policy of asiatripadvisors.com, or do not have the full appropriate civil capacity, please stop accessing and using immediately.
2. Access
asiatripadvisors.com reserves the right to terminate, change any services and information provided by asiatripadvisors.com at any time, at the company’s discretion, without prior notice. In order to get access and use the company’s services and information, you may be required to provide certain registration information when you sign up for a membership or subscribe to the newsletter.
You are required to make sure all information that you provide is accurate, complete, and up to date. You agree that the company’s privacy policy governs all information that you provide through the company’s website.
If you choose or are provided with a username, password, or any piece of information as part of security procedures, you are obligated to keep this information confidential and not disclosed to any other person or organization.
You also acknowledge that your account is exclusively for you and agree not to provide your account information to anyone to access our services and information. You agree to notify immediately of unauthorized access using your username or password.
asiatripadvisors.com has the right to disable any username, password, or other identifiers, chosen by you or provided by the company at any time according to the company’s regulations without notifying the reason for disabling.
3. Intellectual property rights
The Terms of Use allow you to use the company’s services for personal, non-commercial purposes. You might not copy, distribute, modify, publicly display, publicly perform, republish, download, store, or transmit any content or materials available on the website of asiatripadvisors.com unless this is done automatically by the computer/browser web that you use, which is necessary for accessing and using the services and information.
4. Trademark
You may not use asiatripadvisors.com ‘s trademarks without the company’s prior written permission. The trademarks of third parties, logos, products or services, designs, or slogans on the web do not necessarily indicate any affiliation of such third parties.
5. Prohibited behavior
You may only use asiatripadvisors.com ‘s services for legal purposes and in accordance with the terms of use. You agree not to use the services of the company for any illegal act or purpose.
6. Make a Booking
The booking should be made through asiatripadvisors.com website or sent fax, mail, or e-mail to: Ngoc Anh Trading Service., JSC
- Head office: 240 Yet Kieu Street, Hai Tan Ward, Hai Duong city, Vietnam
- Hanoi brand: Block 33, Vinh Hung Ward, Hoang Mai District, Hanoi City
- International Travel Business License No: 30-008/2022/TCDL-GP LHQT
- Email: [email protected]
7. Confirm booking & Voucher
All confirmations are generally confirmed by return fax or e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation. Voucher will be issued by Ngoc Anh Trading Serice after the booked trip is confirmed and payment is completed. A service voucher will be given for customer directly or by email/fax.
8. Liability and Insurance
Ngoc Anh Trading Serice is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute a suitable arrangement of similar value. Participation on any tour implies full agreement to the above conditions by all parties involved.
9. Cancellations & Refund
Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab. There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.
Main services general cancellation policy by customer (applied for FIT clients, for GIT clients we will update separate condition when we are dealing):
Package Tours
- More than 60 days prior arrival date: FREE of charge
- From 30 days to 59 days’ prior arrival date: 15% of total rate
- From 15 days to 29 days’ prior arrival date: 30% of total rate
- From 7 days to 14 days’ prior arrival date: 50% of total rate
- Less than 7 days’ prior arrival date or No show: 100% of total rate
Halong Bay Cruise
- More than 21 days prior to check-in: FREE of charge
- From 11 to 30 days prior to check-in: 30% of total rates
- From 04 to 10 days prior to check-in: 50% of total rates
- Less 3 days prior to check-in or no-show: 100% of total rates
Short Tours (1 – 3 days)
- More than 7 days prior: 10% of total rates.
- From 4 to 7 days prior: 50% of total rates.
- Less than 3 days prior or no show: 100% of total rates.
Noted: Some special hotel, condition promotion, peak season period we will confirm the condition via email and will follow that policy.
10. Alternatives
Whilst we manage to reserve all the suggested services for our clients, in case of transportation accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible. If we are unable to provide confirmed services, an alternative option or an alternative departure date will be offered subject to availability. If you don’t accept the alternative option or don’t want to change the date, we will refund your deposit.
12. Ngoc Anh Trading Service guarantee
Ngoc Anh Trading Service Guarantee The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge and other services is not mentioned.
We want you to pay the lowest price possible for your vacation on Vietnam. Should you find your cruise cabin, hotel room with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate. We guarantee our price is THE BEST. If a client can find a lower price than we offer in our website we will match it.
Condition for matching a price: the price is public on the web, the product has to be the same (same conditions and same booking conditions). Submit a claim it is possible only before the payment or one day after. We will not match those prices that are not public or offered by email. Also, we will not match a lower price after one day of the payment.
Quality guarantee
Our every single partner is handpicked carefully and seriously to make sure you will have the most comfortable and pleased stay. We make inspections of all our products and services regularly. In the case our services does not match your expectations, we will figure out the reasons in order to compensate your dissatisfaction.
Money back guarantee
In case the service we provide isn’t qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complaint is rational.
13. Copyright violations
Ngoc Anh Trading Service takes copyright issues seriously and will respond to notice of copyright violations in accordance with the provisions of the law. If you believe that any information provided on asiatripadvisors.com violates your copyright, you can request to remove this information from the website’s services by sending a notice to asiatripadvisors.com by email or other appropriate forms of communications.
14. Based on the information provided
The information available on or through the asiatripadvisors.com Service is provided solely for general information purposes. We can update this information over time, but its content is not necessarily complete or up to date. Any information available on the website is subject to change at any time, and we are under no obligation to update such information.
The information provided on asiatripadvisors.com is for general information purposes. We refuse to take responsibility for accuracy, completeness, reliability, effectiveness, usage, or results of use matters published on asiatripadvisors.com, and you are responsible for any action based on the use of any information published on asiatripadvisors.com.
18. Warranty disclaimers
We do not guarantee that files available for download from the internet or website will not contain viruses or destructive codes. You are responsible for implementing all the checking procedures to meet specific requirements to protect you against viruses and destructive codes.